ASQ RRD series webinar: Facilitate, Document & Present a Root Cause Analysis: Learn to Diagram with the Second Cursor in Excel
on Nov 14, 2019 12:00 PM EDT
Presenter: Mark Galley
The better an organization gets at explaining its problems, the better it becomes at finding effective solutions. By creating a visual dialogue, a problem-solving facilitator can more easily capture and communicate the specifics of an issue. The ability to lead a clear and thorough root cause analysis is an important career skill for any quality professional.
The purpose of this webinar is to provide root cause analysis facilitation training. The webinar will use a historical case study as an example of how to facilitate a complex problem.
Attendees will learn how to:
- Facilitate problem solving with local and remote groups.
- Improve the way a facilitator organizes and communicates detail within an investigation.
- Visually document incidents using pen and paper, dry-erase boards and drawing tools within Microsoft Excel.
Mark Galley founded ThinkReliability, a training and consulting company specializing in root cause analysis and work process reliability. Mark has been leading investigations and teaching workshops on risk and reliability using the Cause Mapping® method in a variety of industries for more than 20 years. He began his career at the Dow Chemical company and obtained his CRE from ASQ in 1993.