ASQ RRD Series: Organizational Culture Change: Taking the Wake-Up Call
Thu, May 14, 2020 12:00 PM – 1:00 PM EDT
Presenter: Henry J. (Hank) Lindborg
According to the World Economic Forum, “by 2022 – 42% of core skills required to perform existing jobs are expected to change” in the fourth industrial revolution. Organizations are morphing as technology disrupts work life. Even those that in past have embraced a culture of quality are challenged by digital transformation to redefine how their purpose, values and norms are shared. Uncertainty, accompanied by competing demands for flexible innovation and increased productivity, threatens engagement and leads to employee burnout. Some examples from “high tech” reveal cultures almost as undesirable as any formed in the first industrial revolution. So, how do we respond? This webinar describes the urgency of developing a Quality 4.0 culture. Taking a values-based perspective, Dr. Lindborg maps organizational culture and subcultures, offers advice on assessing cultural health, explores criteria for a cultural maturity model, and reviews methods for creating change, including the roles of leadership and consultants (sometimes, “insultants”).
Henry J. (Hank) Lindborg
A founder of the American Society for Quality’s (ASQ) Education Division and past member of its Education and Training Board, Dr. Lindborg has been a pioneer in applying quality principles to education. He has consulted on quality improvement for large school districts and played important roles in creating and fostering AQIP (Academic Quality Improvement Program) of the Higher Learning Commission (North Central Association), which was an alternative path to accreditation for colleges and universities.
As a consultant, he has worked in strategic development with organizations ranging from Fortune Five Hundred corporations to an Indian Nation, utilities, publishing, manufacturing, health care, universities and K-12 education systems. A career coach and author, he writes a regular career column for ASQ’s Quality Progress. He has been a board member of for-profit and not-for-profit organizations.
Dr. Lindborg has served IEEE-USA (Institute of Electric